First step will be to assign Discount group numbers to your menu items in the Aldelo software, you do this buy going into the item setup of each item and accessing page 2 and you will see “Discount Group #”. Our first group will be chips so you will enter a 1 in this field […]
The default password for the Aldelo demo database is: 1
Usually that means the network is down or there is a problem with the sever computer.
I have an older version of Aldelo. Everytime I restart my back office computer, a program called Aldelo Polling Client opens up. What is the function of that program?
Aldelo polling client is a multi store reporting program that sends store reports once a day to a corporate computer for review.
I stopped having EDC settle my batches automatically and setup a register in AFR to settle but I’m not getting email notications anymore when the batch settles – am i missing a setting?
You will only get the e-mail notifications if you are using your EDC to auto settle the batch, if you are using the AFR to settle the batch you will not receive any notification.
I get this error message when I open Aldelo after turning my computer on or rebooting it “This POS software requires Aldelo EDC version 6.2 or later. This message will appear if older version of EDC in use or if network communication with EDC server is not able to be attained.”I have Aldelo EDC 6.2 – why am I getting this error message?
This usually happens if the software detects an older version of the EDC that may have been previously installed. If your Aldelo software has been upgraded, the message is probably because there is still that old version info in the registry. your software is still on the newest version but the old info should be […]
I would like to use a pin pad for debit transactions at my restaurant. Is there a way to get this setup in Aldelo? Do I need to speak with my CC processor?
Yes this can be done in Aldelo you would have to first contact your processor to make sure you are setup to take debt cards, and then you would have to obtain an encrypted pin pad.
No, you cannot compact the EDC database. If your database is getting very large you can export some of your settings delete the database once you verify your current batch has been close and there are no transactions in it and then set up a new database by opening the EDC software. Once you create […]
I am not getting e-mail notifications when I close my batch from inside of Aldelo but I do get them when the batch auto settles through EDC. Is this normal?
Yes, this is normal you will only receive the email notifications if the EDC settles the batch. If you settle the batch using the AFR service you will not receive any type of notification.