Unable to attach files in Webmail (the attach window displays underneath the “to”, “from”, and “subject” boxes)

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Some users are reporting issues with sending attachments in Web Mail. When trying to attach a file to an email message, the attach window displays underneath the “to”, “from”, and “subject” boxes and does not allow uploading of attachments.


This behavior occurs in most modern browsers such as Chrome, Firefox, and Edge. This is due to an outdated or missing installation of Microsoft Silverlight. Once Silverlight is installed / updated to the latest version, the issue should be resolved. You can download the latest version of Silverlight from the Microsoft website.

Once Silverlight is installed, fully close your web browser (all open windows / tabs) and then re-open it. Attaching should now work as it normally would. Should you still have issues, give us a call at 718-921-6159 or send us an email.

Using Webmail

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Web Mail is a browser-based email client. Outlook Web Access lets you access your Hosted Microsoft Exchange Server mailbox from any remote location. While web mail works in most modern browsers, we recommend using internet explorer, as some third party browsers such as Firefox or Chrome may experience some compatibility issues. Internet Explorer is 100% guaranteed to be supported and compatible.

  1. Accessing Web Mail
  2. Webmail Main Interface
  3. Main Toolbar in New Message Window
  4. Creating New Messages
  5. Replying To Messages
  6. Moving Messages
  7. Deleting Messages
  8. Filtering Messages
  9. Options Tab

Accessing Web Mail

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To access web mail, enter the following address into the address bar of your web browser: http://mail.[yourdomain.com], where “yourdomain.com” is your organization’s domain name.

Note: We recommend saving your web mail address to your favorites in order to easily access web mail log in screen.


When you first access web mail, it will ask you to choose either public or private.

Public: Recommended for when you are accessing from a shared computer, or a computer you do not personally own. This sets additional security such as logging you off automatically after a few moments of inactivity as well as disabling of the save password feature.

Private: Recommended for when you are using your own personal computer, such as one from your home or a personal laptop. This uses more relaxed security, allowing you to save your password, and disables idle log off.


Enter your username and password and then click Sign In to begin.

Webmail Main Interface

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The Webmail Main Interface:


  1. Folder View: Contains items such as Inbox, Drafts, Sent Items, and Deleted Items.
  2. Mail: Displays New Messages
  3. Calendar: Displays The Calendar
  4. Contacts: Displays The Contacts Folder
  5. Tasks: Displays The Tasks List
  6. Public Folders (If Applicable)
  7. Message View Area / Reading Pane: Displays messages in the selected folder
  8. New: Create a new message.
  9. Delete: Delete a message.
  10. Move: Move a message into another folder.
  11. Filter: Display messages based on a specific condition. For example: only show messages from someone@somedomain.com
  12. View: Change the message view settings. Enable / Disable conversation view, move or enable / disable the reading pane.
  13. Options Menu

Main Toolbar in New Message Window In Webmail

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The Main Toolbar:


  1. Reply: Send a response to the sender of the current message.
  2. Reply All: Send a copy of the response to all recipients on the current message.
  3. Forward: Send a copy of the current message to another party.
  4. Flag Message: Assign a priority to the message. Ranges from high to low.
  5. Categorize: Assign a specific category to the message.
  6. Message Details: Show the headers from the message. Used for troubleshooting purposes.
  7. Printable View: Displays the message formatted to a sheet of paper for printing.
  8. New Inbox Rule: create an inbox view based on the current message. Example: Move all messages like this to a specific folder.
  9. Delete: Delete the current message.
  10. Move: Move the current message to a specific folder
  11. Previous: Show the previous email message in the current folder.
  12. Next: Show the next email message in the current folder