Service & Support

Convergent’s service and support – always there for you!

Struggling with your current EMR? Not happy with your present IT company? Have Questions? Computers have problems? Need Training? Convergent’s 18 years servicing the medical community can help! Convergent support staff speaks your language, has answers to your questions and will keep you in practice!

Convergent support plans actively monitor and proactively maintain your systems before problems stop your practice. Viruses, hardware failures, backup failures and more! Over 20 critical services are actively monitored with weekly email health reports sent to you!

We Support ALL EMR’s and Hardware Manufacturers

  • Contracts From $39.95 per month per user
  • Email Support
  • Live 24×7 System Monitoring
  • Proactive Not Reactive Solutions
  • Live Chat Support
  • Remote Access Support
  • Phone Support
  • Onsite Support
  • Microsoft Office Help
  • Printer support
  • EMR Support
  • Wireless Support
  • IT Hardware Support
  • Cabling Support

We keep you operational!

Convergent Case Study – We Saved them money!

A doctor’s office had 4 computers with 4 separate internets, 4 separate routers and 4 separate printers because that’s “how their IT person knew how to do it!” This “IT” person convinced the staff to order 4 of everything!!! And charged them a lot of money – and here is the best part – the system still did not work properly!

The staff was so frightened that the system would not work (because it always has problems), that we had a hard time trying to explain to them why this was insane! 2 hours later, we setup a small network, shared a single printer, Internet and their files. Total savings $225 a month! (3 internets, 3 printers and toners) This NEW Convergent Convert than opted for our Managed Services so we can proactively monitor and fix their system BEFORE a problem arises!

Convergent Support – Just Better!

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On-site contracts

Convergent offers onsite, same day and next day service for your office – call and speak to us for pricing – you will be amazed how affordable it is!