Clearing RFU Error Message
- Turn the printer power off.
- Power on the printer and watch for the memory count to begin.
- Holds down the STOP button when you see the memory counts begin.
- Continue holding down the STOP button until all three printer control-panel lights flash once and then remain on. This might take up to 10 seconds.
- Press the SELECT (Checkmark) button and then the MENU Button.
- Scroll down until you see “Clear All RFU Errors”.
- Press the Select button twice until the highlighted cursor is the letter “C” in the word “Clear”.
- Scroll down until you see “Set Runmode to Manual”.
- Press the Select button once until the highlighted cursor is on the letter “R” in the word “Runmode”.
- Scroll down until you see “Set RFU Error Off”.
- Press the Select button twice until the highlighted cursor is on the letter “S” in the word “Set”
- Turn the printer off and power up the printer.
HP LaserJet P Series, Color LaserJet CP Series and M/CM MFP Series Products - RFU LOAD ERROR SEND RFU UPGRADE ON USB PORT or other messages related to resending firmware on the USB port
Issue
The following message is presented on the HP Easy Select Control Panel:
RFU LOAD ERROR SEND RFU UPGRADE ON USB PORT
In addition, you may see information in the error string regarding the “DEV PORTâ€Â or an “INFLATE ERRORâ€Â. These are considered the same condition.
Solution or Work around:
This message appears (in English only) if the firmware update fails because the print-engine firmware is corrupted. If this message appears, the update must now be sent only by a computer that is attached to the USB port of the device; an RFU via the network will not work. The following procedures can be used to attempt to resolve this issue.
Device Recovery Procedure
Introduction
This procedure should only be used when attempting to recover an HP LaserJet product when the product displays Send RFU Upgrade on USB Dev port. It should not be used to update firmware on a working product at the READY state.
This procedure is supported with the following operating systems:
Windows® 2000
Windows® XP
Windows Server 2003
Windows Vista
Windows Server 2008
Single Function Printer Recovery ProcedureNOTE: Multifunction Print Procedures listed below
Turn on the product to be recovered. The product control-panel should display one of the following messages:
RFU Load Error: Send RFU Upgrade on USB dev port
Inflate Error: Send RFU Upgrade on USB dev port
CRC Check Error: Send RFU Upgrade on USB dev port
The error above will be quickly followed by the following message:
Download file now: Send RFU Upgrade on USB dev port
When the product displays the above message, it is ready to accept the firmware upgrade.
NOTE: If the product has a parallel port, the word “parallelâ€Â will be in place of “USBâ€Â in the message. If the product has both USB and parallel ports, use the port defined in the message. If the incorrect port is used, the recovery will not be successful.
NOTE: Network ports may not be used to recover HP LaserJet products.
Connect a USB cable between the product and the computer to be used for the recovery.
NOTE: If you have a Hewlett-Packard HP LaserJet USB Upgrade driver already installed on the computer being used for recovery, proceed to Step 4. A Windows Plug and Play event should begin. A text bubble should read: “Hewlett-Packard HP LaserJet USB Upgrade foundâ€Â and the Found New Hardware Wizard will automatically start.
NOTE: If you do not have a Hewlett-Packard HP LaserJet USB Upgrade driver already defined on the computer being used for recovery and do not receive a Plug and Play event, you must disconnect the USB cable from the computer, delete all drivers connected to local ports from the Printers folder, and then reconnect the USB cable to the computer. You should then receive a Plug and Play event for the product.
Use the following steps to create the print path from the computer to the HP LaserJet product.
From the Welcome to the Found New Hardware Wizard screen, select No, not this time and then click the Nextbutton.
Welcome to the Found New Hardware Wizard screenFrom the Found New Hardware Wizard screen, select Install from a list or specific location (Advanced) and then click the Nextbutton.
Found New Hardware Wizard screenSelect Don't search, I will choose the driver to install and then click the Next button on the Please choose your search and installation optionsscreen.
Please choose your search and installation options screenSelect Printers for the Hardware Type on the Found New Hardware Wizard screen and then click the Nextbutton.
Found New Hardware Wizard screen.Select any HP LaserJet printer from the Add Printer Wizard screen and then click the Nextbutton. It is not necessary to use the product-specific driver. The purpose of this step is to create a print path to the product and any HP LaserJet printer driver will work.
Figure 5: Add Printer Wizard screen
Click the Yes button in the Update Driver Warningscreen.
Add Printer Wizard screenRename the printer you are installing, on the Name Your Printer screen, to “Hewlett-Packard HP LaserJet USB Upgradeâ€Â. Use this exact spelling (with no space between “Packardâ€Â and “HPâ€Â) since this is the name for the Plug and Play port in recovery mode for all HP LaserJet’s. This will help identify the driver to use when selecting the print path to the product. Click the Nextbutton.
Name Your Printer screenNOTE: Do not delete this print driver from the Printers folder. Once this port is created, it can be used as the print port anytime an HP LaserJet product needs to be recovered. On any future recovery, you only need to plug in the USB cable to the product and run the HP Easy Upgrade Utility with this port selected to recover a product.
While the installation completes, the Completing the Found New Hardware Wizard screen appears. Click Finish to close the wizard.
Figure 8: Completing the Found New Hardware Wizard screenA bubble message from the task bar will display: New hardware is installed and ready to use. This message indicates that the driver has installed properly.
- Go to your Printer and Faxes folder . Find the printer you just added. Right Click and select Properties.
- Go to the Ports Tab and make sure the Enable bidirectional support is unchecked. (Figure 9)
- Go to the Advanced Tab and make select the Print directly to the printer. (Figure 10)
- Click Apply , and then OK
Ports TabAdvanced Tab
Run the Update Utility Builder Tool and select the printer you just installed. Press the Send Firmwarebutton.
Figure 11: Update Utility Builder tool screenWARNING: Only the formatter firmware is updated when the product is in recovery mode. Other components that have updateable firmware are not updated during this procedure. After the product is recovered, you must resend the complete firmware bundle to the product. This is necessary to avoid a mismatch between the formatter firmware and the other components in the product. It is important that the latest supported firmware bundle is sent to the product after the product is in a “READYâ€Â state.
Firmware bundles are consumed by the product serially. Components are updated one at a time. The display will alternate between Receiving Upgrade and Performing Upgrade. Once all components have processed the corresponding update, the product will reboot.Because the current firmware bundle is consumed serially, it may cause the Windows spooler to display a spooler text bubble stating that the print job has failed. This is normal and should be ignored. As the product updates a component, the Windows spooler may time out and display the text bubble. Once the next component in the firmware bundle starts to download to the product, the Windows spooler text bubble will close on its own.
Other RFU (Remote Firmware Upgrade) messages and how to address them
Download file now Send RFU Upgrade Mismatch between Product and file
This error is generated when the wrong firmware file is sent to the device. Try sending the correct firmware upgrade file using your usual method of sending RFU files.
Resend Upgrade
This error is generated when one of the firmware components fails to fully install. Try sending the correct firmware upgrade file using your usual method of sending RFU file
Additional information about single function devices impacted by this issue
Several printer models have received upgraded firmware which should prevent the issue from occurring. Upgraded HP printer models are listed in the table below. Please note both the printer model number and the firmware version/datecode, because both are important in determining if the printer in question may require implementing the process outlined in this document.
If the printer model is listed below AND the firmware version/date code of the printer is earlier than the version/datecode below: Please upgrade the printer firmware to the latest available from HP.
If the printer model is listed below AND the firmware version/date code of the printer is the same or later than the version/datecode below: The printer should be already upgraded to prevent the error from occurring. If you do receive this error anyway, please escalate to the HP support community.
Please also note that additional models may be upgraded in the future to prevent the error discussed. This document will be updated after those changes take place.
MODEL
F/W Version / Datecode
P4014n CB507A
04.047.2 / 20081215
P4014dn CB512A
04.047.2 / 20081215
P4015n CB509A
04.047.2 / 20081215
P4015tn CB510A
04.047.2 / 20081215
P4015dn CB526A
04.047.2 / 20081215
P4015x CB511A
04.047.2 / 20081215
 Â
P4515n CB514A
04.047.2 / 20081215
P4515tn CB515A
04.047.2 / 20081215
P4515x CB516A
04.047.2 / 20081215
 Â
CP3505 CB441A
03.020.3 / 20081001
CP3505n CB442A
03.020.3 / 20081001
CP3505dn CB443A
03.020.3 / 20081001
CP3505x CB444A
03.020.3 / 20081001
 Â
CP3525n CC469A
05.057.1 / 20081204
CP3525dn CC470A
05.057.1 / 20081204
CP3525x CC471A
05.057.1 / 20081204
 Â
CP6015dn Q3932A
04.044.0 / 20081119
CP6015x Q3933A
04.044.0 / 20081119
CP6015xh Q3834A
04.044.0 / 20081119Multifunction Printer Recovery Procedure
IMPORTANT NOTE
The process for recovering an “Mâ€Â series MFP is quite challenging and in many circumstances, the process may not be successful. To enhance customer satisfaction HP recommends that the formatter be replaced to resolve the issue.
In the event the customer would like to try to resolve this issue remotely, the procedure listed below can be used. The customer should be informed before starting the procedure that this procedure may or may not resolve the issue.
In the event that a USB update is not successful, a formatter will need to be replaced. For some products, this formatter is considered a (CSR part) customer self repair which means the formatter can be sent to the customer and the customer can install it their selves. For other products, it may require a service engineer. An HP Support person can help identify which type of formatter replacement will be required for the product exhibiting the issue.
Turn on the product to be recovered. The product control-panel should display one of the following messages:
RFU Load Error Send RFU Upgrade on USB dev port
Inflate Error Send RFU Upgrade on USB dev port
CRC Check Error Send RFU Upgrade on USB dev port
The error above will be quickly followed by the following message:
Download file now Send RFU Upgrade on USB dev port
When the product displays the above message, it is ready to accept the firmware upgrade.NOTE: If the product has a parallel port, the word “parallelâ€Â will be in place of “USBâ€Â in the message. If the product has both USB and parallel ports, use the port defined in the message. If the incorrect port is used, the recovery will not be successful.
NOTE: Network ports may not be used to recover HP LaserJet products.Connect a USB cable between the product and the computer to be used for the recovery.
NOTE: If you have a Hewlett-Packard HP LaserJet USB Upgrade driver already installed on the computer being used for recovery, proceed to Step 4. A Windows Plug and Play event should begin. A text bubble should read: “Hewlett-Packard HP LaserJet USB Upgrade foundâ€Â and the Found New Hardware Wizard will automatically start.
NOTE: If you do not have a Hewlett-Packard HP LaserJet USB Upgrade driver already defined on the computer being used for recovery and do not receive a Plug and Play event, you must disconnect the USB cable from the computer, delete all drivers connected to local ports from the Printers folder, and then reconnect the USB cable to the computer. You should then receive a Plug and Play event for the product.Use the following steps to create the print path from the computer to the HP LaserJet product.
From the Welcome to the Found New Hardware Wizard screen, select No, not this time and then click the Nextbutton.
Welcome to the Found New Hardware Wizard screenFrom the Found New Hardware Wizard screen, select Install from a list or specific location (Advanced) and then click the Nextbutton.
Found New Hardware Wizard screenSelect Don't search, I will choose the driver to install and then click the Next button on the Please choose your search and installation optionsscreen.
Please choose your search and installation options screenSelect Printers for the Hardware Type on the Found New Hardware Wizard screen and then click the Nextbutton.
Found New Hardware Wizard screen.Select any HP LaserJet printer from the Add Printer Wizard screen and then click the Nextbutton. It is not necessary to use the product-specific driver. The purpose of this step is to create a print path to the product and any HP LaserJet printer driver will work.
Add Printer Wizard screenClick the Yes button in the Update Driver Warning screen.
Update Driver Warning screenRename the printer you are installing, on the Name Your Printer screen, to “Hewlett-Packard HP LaserJet USB Upgradeâ€Â. Use this exact spelling (with no space between “Packardâ€Â and “HPâ€Â) since this is the name for the Plug and Play port in recovery mode for all HP LaserJet’s. This will help identify the driver to use when selecting the print path to the product. Click the Nextbutton.
Figure 18: Name Your Printer screenNOTE: Do not delete this print driver from the Printers folder. Once this port is created, it can be used as the print port anytime an HP LaserJet product needs to be recovered. On any future recovery, you only need to plug in the USB cable to the product and run the HP Easy Upgrade Utility with this port selected to recover a product.
While the installation completes, the Completing the Found New Hardware Wizard screen appears. Click Finish to close the wizard.
Completing the Found New Hardware Wizard screenA bubble message from the task bar will display: New hardware is installed and ready to use. This message indicates that the driver has installed properly.
- Go to your Printer and Faxes folder. Find the printer you just added. Right Click and select Properties.
- Go to the Ports Tab and make sure the Enable bidirectional support is unchecked. (Figure 20)
- Go to the Advanced Tab and make select the Print directly to the printer. (Figure 21)
- Click Apply, and then OK
Ports TabAdvanced Tab
Run the Update Utility Builder Tool and select the printer you just installed. Press the Send Firmwarebutton.
Update Utility Builder tool screenWARNING: Only the formatter firmware is updated when the product is in recovery mode. Other components that have updateable firmware are not updated during this procedure. After the product is recovered, you must resend the complete firmware bundle to the product. This is necessary to avoid a mismatch between the formatter firmware and the other components in the product. It is important that the latest supported firmware bundle is sent to the product after the product is in a “READYâ€Â state.
Firmware bundles are consumed by the product serially. Components are updated one at a time. The display will alternate between Receiving Upgrade and Performing Upgrade. Once all components have processed the corresponding update, the product will reboot.Because the current firmware bundle is consumed serially, it may cause the Windows spooler to display a spooler text bubble stating that the print job has failed. This is normal and should be ignored. As the product updates a component, the Windows spooler may time out and display the text bubble. Once the next component in the firmware bundle starts to download to the product, the Windows spooler text bubble will close on its own.
Other RFU (Remote Firmware Upgrade) messages and how to address them.
Download file now Send RFU Upgrade Mismatch between Product and file
This error is generated when the wrong firmware file is sent to the device. Try sending the correct firmware upgrade file using your usual method of sending RFU files.
Resend Upgrade
This error is generated when one of the firmware components fails to fully install. Try sending the correct firmware upgrade file using your usual method of sending RFU file.
Additional information about MFP devices impacted by this issue
Firmware has been developed that will keep this issue from happening in the future.
This firmware became available for the HP “Mâ€Â Series MFP’s in January of 2009. The firmware can be obtained on each products firmware download page. To help address the chance of seeing this issue in the future, HP recommends updating any “Mâ€Â series MFP with this firmware when possible. If this condition is encountered after updating to this new firmware, HP recommends escalating the issue to the HP support community.
The matrix below identifies the firmware date code for each products firmware. If the firmware date code on the device is older than the versions identified below, the update should be performed on that product when possible.
Product Family
Date code seen on Configuration Page of MFP
Current as of (Date)
HP LaserJet M9040 MFP
20081209 51.031.2
1/1/2009
HP LaserJet M9050 MFP
20081209 51.031.2
1/1/2009
HP LaserJet M4345 MFP
20081208 48.081.2
1/1/2009
HP LaserJet M3027/35 MFP
20081208 48.081.2
1/1/2009
HP LaserJet M5025/5035 MFP
20081208 48.081.2
1/1/2009
HP Color LaserJet CM3530 MFP
20081210 53.011.2
1/1/2009
HP Color LaserJet CM4730 MFP
20081208 50.061.2
1/1/2009
HP Color LaserJet CM6040 MFP
20081205 52.031.1
1/1/2009
HP LaserJet P Series, Color LaserJet CP Series and M/CM MFP Series Products - RFU LOAD ERROR SEND RFU UPGRADE ON USB PORT or other messages related to resending firmware on the USB portDevice Recovery Procedure
Introduction
Single Function Printer Recovery Procedure
Other RFU (Remote Firmware Upgrade) messages and how to address them
Additional information about single function devices impacted by this issue
Multifunction Printer Recovery Procedure
IMPORTANT NOTE
Other RFU (Remote Firmware Upgrade) messages and how to address them.
Additional information about MFP devices impacted by this issue
Issue:
The following message is presented on the HP Easy Select Control Panel:
“RFU LOAD ERROR SEND RFU UPGRADE ON USB PORTâ€Â
In addition, you may see information in the error string regarding the “DEV PORTâ€Â or an “INFLATE ERRORâ€Â. These are considered the same condition.
Solution or Work around:
This message appears (in English only) if the firmware update fails because the print-engine firmware is corrupted. If this message appears, the update must now be sent only by a computer that is attached to the USB port of the device; an RFU via the network will not work. The following procedures can be used to attempt to resolve this issue.
Device Recovery Procedure
Introduction
This procedure should only be used when attempting to recover an HP LaserJet product when the product displays Send RFU Upgrade on USB Dev port. It should not be used to update firmware on a working product at the READY state.
This procedure is supported with the following operating systems:
Windows® 2000
Windows® XP
Windows Server 2003
Windows Vista
Windows Server 2008
Single Function Printer Recovery ProcedureNOTE: Multifunction Print Procedures listed below
Turn on the product to be recovered. The product control-panel should display one of the following messages:
RFU Load Error: Send RFU Upgrade on USB dev port
Inflate Error: Send RFU Upgrade on USB dev port
CRC Check Error: Send RFU Upgrade on USB dev port
The error above will be quickly followed by the following message:
Download file now: Send RFU Upgrade on USB dev port
When the product displays the above message, it is ready to accept the firmware upgrade.
NOTE: If the product has a parallel port, the word “parallelâ€Â will be in place of “USBâ€Â in the message. If the product has both USB and parallel ports, use the port defined in the message. If the incorrect port is used, the recovery will not be successful.
NOTE: Network ports may not be used to recover HP LaserJet products.
Connect a USB cable between the product and the computer to be used for the recovery.
NOTE: If you have a Hewlett-Packard HP LaserJet USB Upgrade driver already installed on the computer being used for recovery, proceed to Step 4. A Windows Plug and Play event should begin. A text bubble should read: “Hewlett-Packard HP LaserJet USB Upgrade foundâ€Â and the Found New Hardware Wizard will automatically start.
NOTE: If you do not have a Hewlett-Packard HP LaserJet USB Upgrade driver already defined on the computer being used for recovery and do not receive a Plug and Play event, you must disconnect the USB cable from the computer, delete all drivers connected to local ports from the Printers folder, and then reconnect the USB cable to the computer. You should then receive a Plug and Play event for the product.
Use the following steps to create the print path from the computer to the HP LaserJet product.
From the Welcome to the Found New Hardware Wizard screen, select No, not this time and then click the Nextbutton.
Figure 1: Welcome to the Found New Hardware Wizard screenFrom the Found New Hardware Wizard screen, select Install from a list or specific location (Advanced) and then click the Nextbutton.
Found New Hardware Wizard screenSelect Don't search, I will choose the driver to install and then click the Next button on the Please choose your search and installation optionsscreen.
Please choose your search and installation options screenSelect Printers for the Hardware Type on the Found New Hardware Wizard screen and then click the Nextbutton.
Found New Hardware Wizard screen.Select any HP LaserJet printer from the Add Printer Wizard screen and then click the Nextbutton. It is not necessary to use the product-specific driver. The purpose of this step is to create a print path to the product and any HP LaserJet printer driver will work.
Add Printer Wizard screenClick the Yes button in the Update Driver Warningscreen.
Add Printer Wizard screen
Rename the printer you are installing, on the Name Your Printer screen, to “Hewlett-Packard HP LaserJet USB Upgradeâ€Â. Use this exact spelling (with no space between “Packardâ€Â and “HPâ€Â) since this is the name for the Plug and Play port in recovery mode for all HP LaserJet’s. This will help identify the driver to use when selecting the print path to the product. Click the Nextbutton.
Name Your Printer screen
NOTE: Do not delete this print driver from the Printers folder. Once this port is created, it can be used as the print port anytime an HP LaserJet product needs to be recovered. On any future recovery, you only need to plug in the USB cable to the product and run the HP Easy Upgrade Utility with this port selected to recover a product.
While the installation completes, the Completing the Found New Hardware Wizard screen appears. Click Finish to close the wizard.
Completing the Found New Hardware Wizard screenA bubble message from the task bar will display: New hardware is installed and ready to use. This message indicates that the driver has installed properly.
- Go to your Printer and Faxes folder . Find the printer you just added. Right Click and select Properties.
- Go to the Ports Tab and make sure the Enable bidirectional support is unchecked. (Figure 9)
- Go to the Advanced Tab and make select the Print directly to the printer. (Figure 10)
- Click Apply , and then OK
Run the Update Utility Builder Tool and select the printer you just installed. Press the Send Firmwarebutton.
Update Utility Builder tool screenWARNING: Only the formatter firmware is updated when the product is in recovery mode. Other components that have updateable firmware are not updated during this procedure. After the product is recovered, you must resend the complete firmware bundle to the product. This is necessary to avoid a mismatch between the formatter firmware and the other components in the product. It is important that the latest supported firmware bundle is sent to the product after the product is in a “READYâ€Â state.
Firmware bundles are consumed by the product serially. Components are updated one at a time. The display will alternate between Receiving Upgrade and Performing Upgrade. Once all components have processed the corresponding update, the product will reboot.Because the current firmware bundle is consumed serially, it may cause the Windows spooler to display a spooler text bubble stating that the print job has failed. This is normal and should be ignored. As the product updates a component, the Windows spooler may time out and display the text bubble. Once the next component in the firmware bundle starts to download to the product, the Windows spooler text bubble will close on its own.
Other RFU (Remote Firmware Upgrade) messages and how to address them
Download file now Send RFU Upgrade Mismatch between Product and file
This error is generated when the wrong firmware file is sent to the device. Try sending the correct firmware upgrade file using your usual method of sending RFU files.
Resend Upgrade
This error is generated when one of the firmware components fails to fully install. Try sending the correct firmware upgrade file using your usual method of sending RFU file
Additional information about single function devices impacted by this issue
Several printer models have received upgraded firmware which should prevent the issue from occurring. Upgraded HP printer models are listed in the table below. Please note both the printer model number and the firmware version/datecode, because both are important in determining if the printer in question may require implementing the process outlined in this document.
If the printer model is listed below AND the firmware version/date code of the printer is earlier than the version/datecode below: Please upgrade the printer firmware to the latest available from HP.
If the printer model is listed below AND the firmware version/date code of the printer is the same or later than the version/datecode below: The printer should be already upgraded to prevent the error from occurring. If you do receive this error anyway, please escalate to the HP support community.
Please also note that additional models may be upgraded in the future to prevent the error discussed. This document will be updated after those changes take place.
MODEL
F/W Version / Datecode
P4014n CB507A
04.047.2 / 20081215
P4014dn CB512A
04.047.2 / 20081215
P4015n CB509A
04.047.2 / 20081215
P4015tn CB510A
04.047.2 / 20081215
P4015dn CB526A
04.047.2 / 20081215
P4015x CB511A
04.047.2 / 20081215
 Â
P4515n CB514A
04.047.2 / 20081215
P4515tn CB515A
04.047.2 / 20081215
P4515x CB516A
04.047.2 / 20081215
 Â
CP3505 CB441A
03.020.3 / 20081001
CP3505n CB442A
03.020.3 / 20081001
CP3505dn CB443A
03.020.3 / 20081001
CP3505x CB444A
03.020.3 / 20081001
 Â
CP3525n CC469A
05.057.1 / 20081204
CP3525dn CC470A
05.057.1 / 20081204
CP3525x CC471A
05.057.1 / 20081204
 Â
CP6015dn Q3932A
04.044.0 / 20081119
CP6015x Q3933A
04.044.0 / 20081119
CP6015xh Q3834A
04.044.0 / 20081119Multifunction Printer Recovery Procedure
IMPORTANT NOTE
The process for recovering an “Mâ€Â series MFP is quite challenging and in many circumstances, the process may not be successful. To enhance customer satisfaction HP recommends that the formatter be replaced to resolve the issue.
In the event the customer would like to try to resolve this issue remotely, the procedure listed below can be used. The customer should be informed before starting the procedure that this procedure may or may not resolve the issue.
In the event that a USB update is not successful, a formatter will need to be replaced. For some products, this formatter is considered a (CSR part) customer self repair which means the formatter can be sent to the customer and the customer can install it their selves. For other products, it may require a service engineer. An HP Support person can help identify which type of formatter replacement will be required for the product exhibiting the issue.
