HP Printers Print Test Pages But Not Subsequent Documents And Jobs Stuck In Print Queue In Windows 10

Step 1: Confirm all Windows updates are installed
Part of the Windows 10 upgrade process includes installing important software updates to support full functionality of the computer and connected devices. If all updates failed to install, your printer might not work as expected. Make sure Windows installed all updates on the computer.

  1. Search Windows for change device installation, then click the Change device installation settings setting in the list of results.
  2. In the Device installation settings window, select Yes (recommended).c05218157
  3. Search Windows for updates, then click Check for updates in the list of results.
  4. Click Check for updates.

note: If Windows Update reports an error, remove any unknown printers listed in Device Manager, then try running Windows Update again. For more details go to ‘Error 0x80070490’ Displays in Windows Update

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  • If updates are available, wait for them to install, restart the computer, then try to print. If you can print, the issue is resolved.
  • If your computer is up to date, restart the computer, then try to print. If you still cannot print, continue to the next step.

Step 2: Use HP Print and Scan Doctor to check for printing and firewall issues
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser’s download capabilities.

  1. After the Print and Scan Doctor installs and opens, click the name of your printer, then click Next.c04550629
  2. Click Fix Printing.
  3. In the HP Print and Scan Doctor results screen, view the list of actionable results.
    • If you see a checkmark (), the printer passed the test. Click Test Print or click Skip.
    • If you see an exclamation point (), the test failed and required user action, but the step was skipped. Click Test Print or click Skip.
    • If you see a an X (), follow the on-screen instructions to resolve the issue.
  4. Try to print. If you still cannot print, continue to the next step.
  5. Click Network, then click Troubleshoot Firewalls.c04555830
  6. Click the name of any firewall software on your system that has an Enabled status, then click Disable. c04555831
  7. Try to print.
    • If you can print, consult your firewall vendor’s support site for steps to add the printer as an exception to allow communication with your printer. The printer uses UDP ports 137, 138, 161, 162, 427, and TCP ports 137, 139, 427, 9100, 9220, and 9500. After changing adding these ports as exceptions, re-enable the firewall in the Print and Scan Doctor.
    • If you cannot print, the firewall software is not causing the issue. Re-enable the firewall in the Print and Scan Doctor, then continue to the next step.

Step 3: Make sure the Print spooler service is running
Check the list of services in Windows to make sure the Print Spooler is started.

  1. Search Windows for view local services, then click the View local services Control panel setting in the list of results. The Services window opens.
  2. Locate Print Spooler in the list.
    • If the Status is blank, right click Print Spooler, then click Start.
    • If the status is Running, right click Print Spooler, then click Restart.
  3. Try to print. If you still cannot print, continue to the next step.

Step 4: Check the printer status
Open the Printers and scanners settings to manage default printer settings and access hardware management tools.

  1. Search Windows for printers, then click Printers & scanners System settings in the list of results.
  2. To allow Windows 10 to automatically manage your default printer based on the last printer you used, confirm that the Let Windows manage my default printer setting is on. c05219579
  3. Click your printer name, then click Manage to view the printer status and access additional printer troubleshooting, properties, and preferences features.
    Figure : Manage your printer in settings c05219580
  4. If you still cannot print, continue to the next step.

Step 5: Uninstall the HP driver and software
Uninstall the HP print driver and software that might be causing the printing issue.

  1. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
  2. Search Windows for programs and features, then click Programs and Features in the list of results.
  3. In the list of installed programs, click your HP printer name, then click Uninstall or Yes.
  4. Follow the on-screen instructions to complete the software removal.
  5. Restart the computer.

Step 6: Reinstall the HP driver and software
After uninstalling the software, download the latest version of the printer software from HP Customer Support to make sure your printer has complete functionality with Windows 10.

  1. Turn on the printer.
  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
  3. Go to HP Customer Support – Software and Driver Downloads.
  4. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.
  5. Click Download next to the full feature driver (recommended), or click Basic Drivers for other driver options.

Step 7: Restart the computer and the printer
Restart the computer and your printer after reinstalling the driver to finish setting up the software in Windows.

  1. Turn off the printer.
  2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.
  3. Close all running programs on your computer, then shut down the computer.
  4. Turn on the printer.
  5. Turn on the computer.
  6. Try to print.
  7. If you still cannot print, continue to the next step.

Step 8: Connect your printer with a USB cable (wireless only)
If your printer is connected to your wireless network, temporarily connect the printer to your computer with a USB cable, then try to print.

If you can print, the issue is related to your wireless printing environment. As a workaround, continue using the USB connection until a solution becomes available. To troubleshoot the issue further, go to Printer is Offline (Windows) to learn how to create a manual connection. A manual connection might allow the printer to connect to the network or improve your wireless printer connection.