Even Ebay and Amazon went down again!

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Even the big boys occasionally suffer failures. Technologies of this scale can have issues.

We are aware of technical issues related to Amazon Web Services and impacting some sellers’ ability to access some or all of Seller Central and Marketplace Web Services (MWS) APIs, and we are working to resolve them. This does not impact customers’ ability to place orders.

As we work on a solution, you may start seeing new orders in Manage Your Orders or via the MWS Orders APIs.

We (AMAZON) are writing to inform you of a technical issue affecting your Amazon Payments merchant account. On 11/25/2020, 9:52 AM PST, AWS reported an issue with reduced availability, which is impacting Amazon Pay services.

Specifically, orders are not available in Seller Central for merchant visibility or within pay.amazon.com for buyer visibility. Please note that there is no impact to Amazon Pay processing at this time. Buyers will be able to checkout without issue.

We are working to resolve the problem in displaying completed orders in Seller Central. No further action on your part is required at this time.

Our New Exchange 2016 Servers will be launching soon

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Exchange 2016 Coming Soon!

  • Feature rich web mail
  • Stronger Security
  • Faster Performance
  • Better Searching
  • Advanced email archiving

Built-in Malware Protection. This was a feature that was first introduced in Exchange 2013 and continues for Exchange 2016. The malware protection scans all the sent and received emails within your organization.

MAPI over HTTP. The default protocol that Outlook uses to communicate with Exchange is now MAPI over HTTP. If your mail client does not support this, then it will default to RPC over HTTP. Its time to retire Microsoft Office 2010, if you are still using it.

Improved searching. Searching improved in Exchange 2013, but it got better with Exchange 2016. The searching component is based on SharePoint Foundation search. There is also the new Compliance Search for e-Discovery, which allows you to search up to 10,000 mailboxes in a one search.

Better collaboration. Exchange 2016 OWA users, now gives you the ability to link or share documents from One Drive for Business rather than attaching the document to an email. You also have the ability to edit the file or view.

Outlook Web Access, now called Outlook On The Web
This is the web version of email formerly known as Outlook Web App (OWA). There are many changes on this front, starting with a new name to better support on mobile devices and tablets. The look and feel of Outlook on the Web is updated with an improved calendar look, improved searching, new themes an inline video player.

Improved Data Loss Prevention. Data Loss Prevention (DLP) was first introduced with Exchange 2013 to protect and secure sensitive data based on compliance polices that you would set using various transport rules This feature was improved in Exchange 2016 by up to 80 new conditional types. Some improvements include being able to notify the user via a notification message that they have violated a transport rule.

Improved Email Archiving and Advanced Data Retention
Ask us about our new Email Retention System, store emails indefinitely for $3/month per mailbox.

We will reach out to our clients to schedule their migration in the coming weeks.

REMEMBER – you can manually backup your emails or subscribe to our

Email Backup service for just $3.00 per month per email account

Email or call us for details and to setup your email backups



Bad Week for technology 9-30-20

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tokyo stock exchange down 9-30-20

Tokyo Stock Exchange to Resume Trading Friday After Outage

By Gearoid Reidy and Shoko Oda September 30, 2020, 7:51 PM EDT Updated on October 1, 2020, 6:43 AM EDT

The Tokyo Stock Exchange confirmed it will restart trading on Friday after an unprecedented all-day halt on Thursday which froze buying and selling of thousands of companies in the worst-ever outage in the world’s third-largest equity market.

All orders Thursday were canceled, and opening prices when trading resumes will be the closing prices on Wednesday, Japan Exchange Group Inc., the operator of the TSE, said earlier.

The problem occurred after a failed switchover to backups following a hardware breakdown. The exchange made the decision to call off trading for the entire day after conferring with market participants, who said it would be difficult to deal with their clients and carry out orders.

The halt dampened investor sentiment following a positive U.S. stock market performance overnight and closures in other major markets in the region, including China, Hong Kong, South Korea and Taiwan for public holidays.

It also came on the first day of a new quarter and of the second half of Japan’s fiscal year, when trading volumes would typically be high as many funds adjust their positions. One of Japan’s most closely watched economic indicators, the Bank of Japan’s Tankan survey, was also released just 10 minutes before trading was set to begin.

The failure was the first all-day stoppage of trading since the exchange shifted from the open-outcry trading pit to a fully-electronic system in 1999. Previous system glitches had only affected part of the trading day.

“This is very problematic — when things like this happen, investor confidence in the Japanese market gets impacted,” said Ryuta Otsuka, a strategist at Toyo Securities Co. “It could later weigh on Japanese stocks.”

Exchange Outage is Latest Blow to Tokyo’s Financial Hub Dreams

The NEW ShowMyOffice is Coming!

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After 12 reliable years, your virtual office is ready for an upgrade

What’s New:

  • Microsoft Office 2016 Apps powered by Microsoft Office 365
  • Completely web based; does not require installing any software
  • Sign in from anywhere, run Quickbooks, Print, Scan, and Edit work on your documents from any web browser, on any device, as long as you have an internet connection
  • With BETTER SSL security, the new ShowMyOffice is more secure than ever.

We launched ShowMyOffice back in the summer of 2008. Since then it has provided virtual office services for our hosted clients. Over the years we’ve adapted to changing technologies and made it easier, faster, and added more apps; along with remote printing and scanning. We virtualized many legacy applications for our customers and ran them in the cloud.

In the coming weeks we will be contacting our existing clients to migrate you to the new system.

Be Careful Opening Emails

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virus scam

Be wary of opening emails from DHL, UPS, USPS, FEDEX, Quickbooks and ones stating invoice attached! Several clients opened emails and got immediately INFECTED! Be VERY careful of emails with attachments.

There has been a large influx of spam messages during this time and in some cases these emails are making it through the spam firewall. If you suspect an email is not legitimate, delete it immediately.

A DHL email scam is also going around trying to steal your personal informatics.

Delivery scams often entice you by telling you what cool “item” is on its way, such as a mobile phone that someone is sending you as a gift SEE BELOW

If you get infected with a payload virus it can quickly migrate to your backups and destroy any chance of data recovery – if you are unsure of an email contact us!


The search bar in Outlook 365 moved!

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virus scam

Outlook 365 for Windows is getting a new Search bar which combines many existing search and other options right on top of the title bar.

It’s now available to Office 365 Insiders and will gradually roll out to other Office 365 .

Outlook Search is hard to miss, it’s right on top of the title bar, above the ribbon.

Simple Search Bar

Type in a search and press enter, it’ll appear in the list just as it does now.

Click on the down arrow to show more search options.  All these choices have been available for some time, but are clearer in this view than the Search ribbon.

In some instances the update causes searches to fail. If you are experiencing this issue you will need to rebuild your search index.

Open Outlook

Go to File > Options > Search > Indexing

Click Advanced > and click Rebuild


Comprehensive List of Everything that doesn’t work on Amtrak’s WIFI

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bulldogtech it support

I took a trip up to Albany this weekend. I decided to try using the wifi provided by the train, and found that it’s hardly reliable. Assuming of course your able to actually connect, mine failed for about 20 minutes trying to obtain an IP Address from the train’s router, the connection is slow at best. It’s only meant for basic internet use.

Once you accept the terms and continue, granting you access to the wireless network, your shown a brief message stating streaming services will NOT work. I of course wanted to test this. 

Does Not Work:
Disney Plus
Facebook Watch
Remote Desktop/ShowMyOffice
VPN Software
Security Cameras

Facebook Feed
Instagram (Posting images did not work)
File Downloads (Slow but eventually completes)

I did some digging and found an article on Amtraks website. They state in their blog “The golden rule of Amtrak WIFI is it supports general web browsing.”

Virtual Office customers may notice ShowMyOffice does not connect. I did a network scan and found they only allow port 80/443 inbound and outbound. Makes sense for basic internet browsing. Most of the service ports appeared to be blocked, hence why the streaming services do not work. I noticed the person next to me was on a remote session and I asked him, how do you connect to your office?  He said “oh, my company provides a hotspot for travel, the WIFI on-board isn’t the greatest.” I laughed.   

With the holidays coming up and most of us traveling home to see relatives, we recommend you download anything important you’d need to access, or email yourself any important files. Bringing your own hotspot may be the best choice, just be aware that cellular signal between Penn Station and the northern most tip of Manhattan is spotty. The train is underground for most of this stretch. Once you reach The Bronx however, 5G service is pretty reliable. 

A hacker gained access to 100 million Capital One credit card applications and accounts

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bulldogtech it support

Read Article at CNN Business

New York (CNN Business)
In one of the biggest data breaches ever, a hacker gained access to more than 100 million Capital One customers’ accounts and credit card applications earlier this year.

Paige Thompson is accused of breaking into a Capital One server and gaining access to 140,000 Social Security numbers, 1 million Canadian Social Insurance numbers and 80,000 bank account numbers, in addition to an undisclosed number of people’s names, addresses, credit scores, credit limits, balances, and other information, according to the bank and the US Department of Justice.
A criminal complaint says Thompson tried to share the information with others online. The 33-year-old, who lives in Seattle, had previously worked as a tech company software engineer for Amazon (AMZN) Web Services, the cloud hosting company that Capital One was using, the Justice Department said. She was able to gain access by exploiting a misconfigured web application firewall, according to a court filing.
Thompson was arrested Monday in connection with the breach, the Justice Department said. Thompson’s attorney could not be immediately reached for comment.
Capital One (COF) said the hack occurred March 22 and 23 and includes credit card applications as far back as 2005. The company indicated it fixed the vulnerability and said it is “unlikely that the information was used for fraud or disseminated by this individual.” However, the company is still investigating.
“I sincerely apologize for the understandable worry this incident must be causing those affected and I am committed to making it right,” said Capital One CEO Richard Fairbank in a statement.
The breach affected around 100 million people in the United States and about 6 million people in Canada, according to Capital One.
However, “no credit card account numbers or log-in credentials were compromised and over 99% of Social Security numbers were not compromised,” the company noted.
Capital One said it will notify people affected by the breach and will make free credit monitoring and identity protection available. The company expects to incur between $100 million and $150 million in costs related to the hack, including customer notifications, credit monitoring, tech costs and legal support due to the hack.
Capital One’s stock was down 5% in premarket trading Tuesday.

How Capital One got hacked

The criminal complaint against Thompson paints a picture of a less-than-careful suspect.
Thompson posted the information on GitHub, using her full first, middle and last name, the complaint says. She also boasted on social media that she had Capital One information.
In a channel on Slack, a chat service often used by businesses as well as other groups, Thompson explained the method she used to break into Capital One, the Justice Department alleges. She claimed to use a special command to extract files in a Capital One directory stored on Amazon’s servers.
“I wanna get it off my server that’s why Im archiving all of it lol,” Thompson allegedly posted on Slack. One person was alarmed by what Thompson found, writing that the information was “sketchy,” adding, “don’t go to jail plz.”
Thompson made little effort to disguise her identity. She allegedly used the screen name “erratic” on Slack, which was the same handle she used on a Twitter account and a Meetup chatroom page.
The FBI special agent who investigated Thompson believes Thompson tweeted that she wanted to distribute Social Security numbers along with full names and dates of birth.
One person who saw the information on GitHub notified Capital One of the “leaked data” belonging to the company. Capital One notified the FBI, and an agent searched Thompson’s residence on Monday. They found devices in her possession that reference Capital One and Amazon as well as other entities that may have been targets of attempted — or actual — breaches.
The complaint indicates Thompson “recognizes that she has acted illegally.”