Nortel MICS/CICS Phone System Programming Caller ID

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To program caller ID on a Nortel phone system:

  • Confirm Caller ID (CLID) cards are installed in system
  • Confirm Caller ID is operational from service provider
  • Confirm you have the username and password for the Nortel phone system

Caller ID is programmed on a per-set basis

  1. Feature: **266344
  2. Password: 266344
  3. Screen says TERMINAL & SETS
  4. There will be 3 lights that light on the phone
  5. Press the top right one and dial ext number 221
  6. Press top right button
  7. Press the bottom right button that’s lit 5 times
  8. The screen should say Telco features
  9. Press the top right button 2 times
  10. The screen says Show Line —
  11. Press the button marked LIST under the display
  12. Press the top right button
  13. The screen CALLER ID set N
  14. Press the CHANGE button under the display
  15. Press the top left button
  16. The screen says line 001 : line 001
  17. Press the bottom right button to goto the next line and do steps 8 thru 12 for each line that is programmed to ring at the extension where you want to see caller ID.
  18. When all lines are assigned as caller ID set
  19. Press the top left button
  20. Press the bottom right button
  21. Choose to see NAME or NUMBER first
  22. Press the bottom right button, the screen says called ID N (no)
  23. Press the CHANGE button to say Y (yes)
  24. Press the bottom right button one time
  25. Press the top right button (log space)
  26. Press the ADD button and enter the umber of calls this station can LOG
  27. Program a LOG button on the telephone

 

Press FEATURE *3 then pick an unused button and dial FEATURE 812

Note: this must be done for all sets that ring and want to see caller ID before they pick up the call.

Each user can dial FEATURE 84 to choose what type of calls they want to LOG at their phone (all calls, unanswered etc…)

 

 

 

Nortel/Norstar Auto Attendant and Voice Mail Phone System Programming

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Nortel/Norstar Auto Attendant and Voice Mail Phone System Programming

Programming must be done from any M7310, T7316, or M7324 model phone set.

On phone Handset Press Feature 983

Id 1020000

Press AA

Press GRTG

Press GRTG

Create or Select Greeting:

1 – Message 1

2 – Message 2

3 – Message 3

4 – Message 4

etc…

Record messages using handset

Press OK

Play or record new message

Press OK

Additional Programming

Programming must be done from any M7310, T7316, or M7324 model phone set.

 To Log Into System Administration:

1. Enter Feature 983
2. The display will show “LOG”, enter your login password

a. If your company extensions are 2 digits long enter “120000”
b. If your company extensions are 3 digits long enter “1020000”
c. If your company extensions are 4 digits long enter “10020000”

  1. Press the softkey under “OK”

    To Create a New Mailbox:

  2. Log into system administration
  3. Select the softkey under “MBOX”
  4. Select the softkey under “ADD”
  5. Enter the mailbox number (extension. you want to add
  6. Mailbox type: Subscriber and then select “OK”
  7. Extension: Usually the same as the mailbox number
  8. Service Class: Enter 1
  9. Name: Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
  10. Directory: Y (Yes.
  11. Message Waiting: Y (Yes.
  12. Out dial: Pool, enter 1 and then OK
  13. Accept: 1, select OK

    To Delete a Mailbox:

  14. Log into the system administration
  15. Select the softkey under “MBOX”
  16. Select the softkey under “DEL”
  17. Enter the mailbox number (extension. you want to delete
  18. Select the softkey under “Delete”

    To Reset a Mailbox Password:

  19. Log into system administration
  20. Select the softkey under “MBOX”
  21. Select the softkey under “Chng”
  22. Enter the mailbox number you want to reset the password for
  23. The display shows “Reset Password”
  24. Select the softkey under “RESET”
  25. Press the release key
    *The new password will be “0000”, the system will ask the user to change this the first time they log into their mailbox using this password.

    To Change the Name on a Mailbox:

  26. Log into system administration
  27. Select the softkey under “MBOX”
  28. Select the softkey under “Chng”
  29. Enter the mailbox number (extension. you want to change the name on
  30. The display shows “Reset Password”
  31. Select the softkey under “Next”, keep hitting “Next” until the display shows the name
  32. Select the softkey under “Chng” to enter a new name
  33. Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma and then enter the first name. When spelling the name, press “#” to move to the next character
  34. Select the softkey under “Next” to save the change
  35. Hit the release button

    To Change the “Recorded” Name for the Company Directory:

  36. Have the Voicemail User log into their mailbox, after putting in their password, press the button under “Admin” (or press the number 8 key., and then press the number 1 key.
  37. You will hear the old recorded name and then the system will “beep”, prompting you to record a new name (name only here, not greeting..
  38. Press “Ok” in the window when you are done recording and then “Ok” again to accept the recording

Nortel Phone System – Changing Mailbox Password

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Main mailbox#: either 10 or 100

This video covers how to reset your mailbox password or any mailbox’s password as an administrator on your Nortel phone: http://www.digitcom.ca/training_video_tutorials/How-to-reset-your-mailbox-password.html

  • Go to one of the bigger phones in your office, for example “Nortel T7316E”, or “Nortel T7324”
    Press “Feature” -> Enter 983, the screen should show “LOG”, then enter your password then press OK. In our case, The password is 1020000. This is the default password for this type of system.
  • Press “MBOX” -> press “CHANGE”, then enter the mailbox number that you want to reset. In our case, the mailbox number is 223. Press the “Reset” option button once.
  • The system will flash briefly. Press the “release” button or hang up the phone to finish editing. You can now go to your mailbox. If there is a mailbox button on your phone, press it. If not, press the “Feature” button-> enter 981.
  • The system will ask: “PLEASE ENTER YOUR MAILBOX NUMBER AND YOUR PASSWORD THEN PRESS NUMBER SIGN ”. Enter your mailbox number and the default password which is “0000”, then press “#”.
  • The system will ask you to enter the new password. Enter the new password now then press “#”. Accept the change by pressing the “Yes” option button.
  • The system will then ask you to record a name to initialize the mailbox. Pick up your handset and record the name you would like to associate with the mailbox.

Download the Norstar-Nortel VoiceMail Setup Guide