People are reporting problems using major web services as Verizon Fios experiences outages

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verizon down 1-26

Posted to business insider by Natasha Dailey and Katie Canales 3 hours ago

People are reporting issues using major websites on Tuesday, and it appears to be related to outages impacting Verizon’s Fios service.

A spokesperson for Verizon, which had more than 2,000 reports on DownDetector, told Insider it was looking into the reports. Verizon’s support account on Twitter wrote that “There is a fiber cut in Brooklyn. We have no ETR, as of yet” and directed impacted users to use the My Fios app for updates.

Verizon Fios customers along the East Coast took to social media to report issues with their service.

The number of issue reports on outage-tracking website Down Detector spiked on Tuesday for websites including Zoom, Gmail, Spotify, Slack , and Amazon’s Web Services, among others, but many have told Insider their services were working on their end.

Amazon, whose Amazon Web Services helps power services like Zoom and Slack, said it was “investigating connectivity issues with an internet provider, mainly affecting the East Coast of the United States, outside of the AWS Network. We are investigating the issue with the external provider.” 

Later on, the company further clarified that between 11:26 a.m. 12:46 p.m. ET, some East Coast AWS customers experienced connectivity issues. “Connectivity to instances and services within the Region were not impacted by the event. Internet traffic to/from other external providers was also not impacted. All AWS services continue to operate normally.”

Before noon ET, DownDetector showed more than 1,200 people reporting problems with Amazon Web Services, but the number of problems has since tapered off. An Amazon spokesperson told Insider the company did not see any issues on its end with the cloud service.

Zoom and Google had more than 4,000 user complaints on Down Detector Tuesday morning, but did not immediately respond to a request for comment. Slack and Spotify issue reports also spiked, but Slack told Insider in a statement that its service was “currently up and running”  and Spotify said that “All seems to be normal on our end at present.”

On the first day of the new year, Slack was down, and in November last year, sites using Amazon Web Services experienced a massive outage.

Our New Exchange 2016 Servers will be launching soon

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Exchange 2016 Coming Soon!

  • Feature rich web mail
  • Stronger Security
  • Faster Performance
  • Better Searching
  • Advanced email archiving

Built-in Malware Protection. This was a feature that was first introduced in Exchange 2013 and continues for Exchange 2016. The malware protection scans all the sent and received emails within your organization.

MAPI over HTTP. The default protocol that Outlook uses to communicate with Exchange is now MAPI over HTTP. If your mail client does not support this, then it will default to RPC over HTTP. Its time to retire Microsoft Office 2010, if you are still using it.

Improved searching. Searching improved in Exchange 2013, but it got better with Exchange 2016. The searching component is based on SharePoint Foundation search. There is also the new Compliance Search for e-Discovery, which allows you to search up to 10,000 mailboxes in a one search.

Better collaboration. Exchange 2016 OWA users, now gives you the ability to link or share documents from One Drive for Business rather than attaching the document to an email. You also have the ability to edit the file or view.

Outlook Web Access, now called Outlook On The Web
This is the web version of email formerly known as Outlook Web App (OWA). There are many changes on this front, starting with a new name to better support on mobile devices and tablets. The look and feel of Outlook on the Web is updated with an improved calendar look, improved searching, new themes an inline video player.

Improved Data Loss Prevention. Data Loss Prevention (DLP) was first introduced with Exchange 2013 to protect and secure sensitive data based on compliance polices that you would set using various transport rules This feature was improved in Exchange 2016 by up to 80 new conditional types. Some improvements include being able to notify the user via a notification message that they have violated a transport rule.

Improved Email Archiving and Advanced Data Retention
Ask us about our new Email Retention System, store emails indefinitely for $3/month per mailbox.

We will reach out to our clients to schedule their migration in the coming weeks.

REMEMBER – you can manually backup your emails or subscribe to our

Email Backup service for just $3.00 per month per email account

Email or call us for details and to setup your email backups

718-921-6159

Support@bulldogtechinc.com

AWS/Microsoft Outage Causes Email Disruption

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Microsoft email down 9-29-20

 

Amazon + Microsoft failures =

The Great & Powerful Amazon and Microsoft can fail!

Combating this “double whammy” we have put in several 24 hour days

some know as we have spoken to them at all hours.

No complaints, this is what we have been doing since 1992. Over 29 years and only a handful of issues that you can count on 3 fingers.

  • Yes – Within 24 hours almost 95% of systems were back
  • Yes – We know if you were in the 5% it is a problem
  • Yes – Some issues took time for them to fix: some phones not 100% syncing and a few reporting a 30-60 day gap in past emails – most all have been solved – if u see a gap in emails let us know, we are working on these as a case by case basis.
  • Yes – We had backups and some were corrupted
  • Yes – Most if not all customers were operational in a few hours.

What we must remember, and the lesson learned is, “technology scaled at this level can fail”.

What you may be asking is “How can we protect from this in the future?”

The short answer is “You cannot”

Failures will always occur and data loss is always a possibility – If you have not lost data than you have not been using computers long enough.

The longer answer is 2 fold:

  • You can pay for email backup services or manually backup your emails.  Just like remote backup protects your data, email backups can protect your emails – or at lease add another layer of protection (remember, the mighty Microsoft failed)
  • You can back up your own emails on your system – you can do this daily, weekly your choice. It is a manual process and requires you to physically do it – if you forget for a week/month than any recovery will be back to that time of last backup. If your pc failes than your backup is also gone. This has always been available as one of the hundreds of features of outlook.

Read: How to Back Up Outlook: https://www.bulldogtechinc.com/2015/07/06/how-to-properly-back-up-microsoft-outlook/

Bulldog Tech always offered email backups at an additional cost  – “why pay for a service that is rarely used, over 10 years we have never lost emails” you ask and its a good point – Until something fails.

Moving Forward – Adapt and Overcome

  • We added a 3rd data center in the Midwest to handle load and fail-over.
  • We will be migrating to the newest Microsoft Exchange versions as Microsoft is NOW forcing an upgrade. Once completed, will have the additional features offered by these upgrades which we will be outlining as we move forward with the migration.
  • We will be reducing prices on email backups for those customers that wish to add another layer of protection

We will be sending out update emails as we move forward on these.

As always thanks – if you have any issues, email, and call us – we are still here!

Anthony and the vanguard staff!

From Amazon tech support:

“The service team was not able to recover the impaired data volume  This happened due to an underling host issue.” Please note, that we make every commercially available effort to ensure Amazon Web Services is highly available and resilient, however hardware and software failures are unfortunately inevitable in technology at this scale. On behalf of Amazon, please accept my apologies”

Microsoft:

Microsoft Outlook was down as problems with Exchange Online spread worldwide. Microsoft Outlook has suffered a worldwide outage, the second within a week for Office users. On Monday, September 28, Microsoft users suffered a massive outage impacting Teams, Office 365 and Outlook. Now, just 48 hours after you thought everything was back to normal, Microsoft Outlook has gone down again. Within an hour is was confirmed that the issue affects users worldwide.

Microsoft confirmed that users might be experiencing problems with the Exchange Online protocols, including Outlook desktop and mobile.

Read the entire article:

https://www.forbes.com/sites/daveywinder/2020/10/01/new-worldwide-microsoft-outage-confirmed-heres-what-we-know/#354ffd85d370

One Drive Not Syncing?

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If you notice your one drive is not staying open, open a command prompt and type in the following to reset one drive:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

reset one drive

If the above fix does not work, contact us for further assistance.

The Bulldog Staff

Optimum’s Servers Blocking Some Email Messages

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Beginning early this week optimum’s servers have been intermittently blocking some emails sent from our email system. If you are experiencing delivery issues when sending to your own optonline address, you must call tech support and request whitelisting of your domain.

Update 4/17/19 – Re-verified our systems are not on any of the internet blacklists, and contacted optimum support to try to get mail unblocked, still waiting for confirmation that they fixed the issue.