Fix Internet Explorer redirecting to Microsoft Edge

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You can disable this behavior from Edge by going to Settings > Default browserLet Internet Explorer open sites in Microsoft Edge and setting it to “Never”. No need for disabling all add-ons or modifying the registry. You might need to restart IE after changing the setting for it to take effect.

See also:

If it’s still unclear here’s a link that has step-by-step instructions with screenshots:

Outlook (O365) – “Cannot print unless an item is selected. Select an item , and try to print again.”

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Printing from Outlook stopped working after updates. When trying to print, get the error “Cannot print unless an item is selected. Select an item , and try to print again.”


Outlook stores its print settings in the Outlprnt file. If this file has become corrupted or is missing, you may not be able to print or change print settings in Outlook. To resolve this issue,

  1. Quit Outlook.
  2. Navigate to C:\Users\<your user profile>\AppData\Roaming\Microsoft\Outlook\
  3. Locate the outlprnt file. Rename the file to outlprnt.old.
  4. Restart Outlook.

Fix Office 365 Bug – Exchange Autodiscover not working. Stuck in password loop as it tries to log into Microsoft account

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Using an administrative command prompt run the following command and restart the computer. Re-Add the Microsoft Exchange Account. This will disable office 365’s autodiscover.

REG ADD HKCU\Software\Microsoft\Office\16.0\Outlook\AutoDiscover /v ExcludeExplicitO365Endpoint /t REG_DWORD /d 00000001

Ipconfig /flushdns


Latest Windows Update Breaks Dymo

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On March 10th Microsoft has introduced a new Windows update, which is currently not compatible with our newest DYMO Connect and DYMO Label v.8.7.3 software. Our developers are currently working on a permanent solution in association with Windows specialists.

At the moment, there are two solutions that can help solve the issue of printing blank labels.

Solution 1 (recommended): Uninstalling the latest Windows update.

In order to uninstall the latest Windows update, please follow the steps below:

    • Please check what version of Windows you have.

Please click on Windows logo (bottom left corner) and type “winver”.


Please click on Windows logo (bottom left corner) and type winver


Here you can see version of your Windows (example: “Version 1909”).

Here you can see version of your Windows

    • Please go to Control Panel > All Control Panel Items > Programs and Features Click on the “View installed updates”


View installed updates

    1. Remove Windows updates that are corresponding to your Windows version, see below:
      • For Windows 10 version 1909 – remove -> (KB5000808)
      • For Windows 10 version 2004 – remove -> (KB5000802)
      • For Windows 10 version 20H2 – remove -> (KB5000802)
      • For Windows 10 version 1809 – remove -> (KB5000822)
      • For Windows 8.1 – remove -> (KB5000848 and KB5000853)
      • For Windows 7 SP1 – remove -> (KB5000841 and KB5000851)


    • Select the appropriate file, corresponding to your Windows version and uninstall the program.


View installed updates


  • Restart your computer.


Solution 2: Downloading and installing our DYMO Label Software v.8.5.4.

You can install the older version of DYMO Label Software to be able to use your DYMO printer.

Important note about the version 8.5.4:

  • It is not compatible with the LabelWriter Wireless printer. In case you have LabelWriter Wireless, please see Solution 1 above.
  • You will not be able to open your saved labels created in the latest DYMO software versions.
  • Make a copy of labels saved in ‘Documents’ folder in order to use them when the issue is resolved.
  • The Address Fixer tool (US only) will not work.

Please follow the steps below:

  1. Go to Control Panel > Programs > Programs and Features, right-click on DYMO Label Software or DYMO Connect Software > Select uninstall.
  2. Use the following link to download and install the previous version of the software:

Thank you for your understanding.

A permanent solution will be introduced shortly.

We sincerely apologize for all the inconvenience caused.