Outlook (O365) – “Cannot print unless an item is selected. Select an item , and try to print again.”

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office365

Details

Printing from Outlook stopped working after updates. When trying to print, get the error “Cannot print unless an item is selected. Select an item , and try to print again.”

Step-by-Step

Outlook stores its print settings in the Outlprnt file. If this file has become corrupted or is missing, you may not be able to print or change print settings in Outlook. To resolve this issue,

  1. Quit Outlook.
  2. Navigate to C:\Users\<your user profile>\AppData\Roaming\Microsoft\Outlook\
  3. Locate the outlprnt file. Rename the file to outlprnt.old.
  4. Restart Outlook.

Fix Office 365 Bug – Exchange Autodiscover not working. Stuck in password loop as it tries to log into Microsoft account

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office365

Using an administrative command prompt run the following command and restart the computer. Re-Add the Microsoft Exchange Account. This will disable office 365’s autodiscover.

REG ADD HKCU\Software\Microsoft\Office\16.0\Outlook\AutoDiscover /v ExcludeExplicitO365Endpoint /t REG_DWORD /d 00000001

Ipconfig /flushdns

 

Latest Windows Update Breaks Dymo

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On March 10th Microsoft has introduced a new Windows update, which is currently not compatible with our newest DYMO Connect and DYMO Label v.8.7.3 software. Our developers are currently working on a permanent solution in association with Windows specialists.

At the moment, there are two solutions that can help solve the issue of printing blank labels.

Solution 1 (recommended): Uninstalling the latest Windows update.

In order to uninstall the latest Windows update, please follow the steps below:

    • Please check what version of Windows you have.

Please click on Windows logo (bottom left corner) and type “winver”.

 

Please click on Windows logo (bottom left corner) and type winver

 

Here you can see version of your Windows (example: “Version 1909”).

Here you can see version of your Windows



    • Please go to Control Panel > All Control Panel Items > Programs and Features Click on the “View installed updates”

 

View installed updates



    1. Remove Windows updates that are corresponding to your Windows version, see below:
      • For Windows 10 version 1909 – remove -> (KB5000808)
      • For Windows 10 version 2004 – remove -> (KB5000802)
      • For Windows 10 version 20H2 – remove -> (KB5000802)
      • For Windows 10 version 1809 – remove -> (KB5000822)
      • For Windows 8.1 – remove -> (KB5000848 and KB5000853)
      • For Windows 7 SP1 – remove -> (KB5000841 and KB5000851)

 

    • Select the appropriate file, corresponding to your Windows version and uninstall the program.

 

View installed updates

 

  • Restart your computer.

 

Solution 2: Downloading and installing our DYMO Label Software v.8.5.4.

You can install the older version of DYMO Label Software to be able to use your DYMO printer.

Important note about the version 8.5.4:

  • It is not compatible with the LabelWriter Wireless printer. In case you have LabelWriter Wireless, please see Solution 1 above.
  • You will not be able to open your saved labels created in the latest DYMO software versions.
  • Make a copy of labels saved in ‘Documents’ folder in order to use them when the issue is resolved.
  • The Address Fixer tool (US only) will not work.

Please follow the steps below:

  1. Go to Control Panel > Programs > Programs and Features, right-click on DYMO Label Software or DYMO Connect Software > Select uninstall.
  2. Use the following link to download and install the previous version of the software:

Thank you for your understanding.

A permanent solution will be introduced shortly.

We sincerely apologize for all the inconvenience caused.

AWS/Microsoft Outage Causes Email Disruption

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Microsoft email down 9-29-20

 

Amazon + Microsoft failures =

The Great & Powerful Amazon and Microsoft can fail!

Combating this “double whammy” we have put in several 24 hour days

some know as we have spoken to them at all hours.

No complaints, this is what we have been doing since 1992. Over 29 years and only a handful of issues that you can count on 3 fingers.

  • Yes – Within 24 hours almost 95% of systems were back
  • Yes – We know if you were in the 5% it is a problem
  • Yes – Some issues took time for them to fix: some phones not 100% syncing and a few reporting a 30-60 day gap in past emails – most all have been solved – if u see a gap in emails let us know, we are working on these as a case by case basis.
  • Yes – We had backups and some were corrupted
  • Yes – Most if not all customers were operational in a few hours.

What we must remember, and the lesson learned is, “technology scaled at this level can fail”.

What you may be asking is “How can we protect from this in the future?”

The short answer is “You cannot”

Failures will always occur and data loss is always a possibility – If you have not lost data than you have not been using computers long enough.

The longer answer is 2 fold:

  • You can pay for email backup services or manually backup your emails.  Just like remote backup protects your data, email backups can protect your emails – or at lease add another layer of protection (remember, the mighty Microsoft failed)
  • You can back up your own emails on your system – you can do this daily, weekly your choice. It is a manual process and requires you to physically do it – if you forget for a week/month than any recovery will be back to that time of last backup. If your pc failes than your backup is also gone. This has always been available as one of the hundreds of features of outlook.

Read: How to Back Up Outlook: https://www.bulldogtechinc.com/2015/07/06/how-to-properly-back-up-microsoft-outlook/

Bulldog Tech always offered email backups at an additional cost  – “why pay for a service that is rarely used, over 10 years we have never lost emails” you ask and its a good point – Until something fails.

Moving Forward – Adapt and Overcome

  • We added a 3rd data center in the Midwest to handle load and fail-over.
  • We will be migrating to the newest Microsoft Exchange versions as Microsoft is NOW forcing an upgrade. Once completed, will have the additional features offered by these upgrades which we will be outlining as we move forward with the migration.
  • We will be reducing prices on email backups for those customers that wish to add another layer of protection

We will be sending out update emails as we move forward on these.

As always thanks – if you have any issues, email, and call us – we are still here!

Anthony and the vanguard staff!

From Amazon tech support:

“The service team was not able to recover the impaired data volume  This happened due to an underling host issue.” Please note, that we make every commercially available effort to ensure Amazon Web Services is highly available and resilient, however hardware and software failures are unfortunately inevitable in technology at this scale. On behalf of Amazon, please accept my apologies”

Microsoft:

Microsoft Outlook was down as problems with Exchange Online spread worldwide. Microsoft Outlook has suffered a worldwide outage, the second within a week for Office users. On Monday, September 28, Microsoft users suffered a massive outage impacting Teams, Office 365 and Outlook. Now, just 48 hours after you thought everything was back to normal, Microsoft Outlook has gone down again. Within an hour is was confirmed that the issue affects users worldwide.

Microsoft confirmed that users might be experiencing problems with the Exchange Online protocols, including Outlook desktop and mobile.

Read the entire article:

https://www.forbes.com/sites/daveywinder/2020/10/01/new-worldwide-microsoft-outage-confirmed-heres-what-we-know/#354ffd85d370