How To Print Modified Item on Guest Receipts

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  • Monthly Service Contracts to Manage your POS so you can manage your business.
  • Protect your POS data with Remote Backup Services – Only $20 a month!
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1. Back Office

2. Store Settings > Receipts Tab

3. Uncheck “Hide Modifier Cost From Printed Check”
4. Uncheck “Hide No Cost Modifier From Printer Check”
5. Click Save –> Click Done.

Resolving Aldelo DRM Errors

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  • Monthly Service Contracts to Manage your POS so you can manage your business.
  • Protect your POS data with Remote Backup Services – Only $20 a month!
  • Need Help? We Havehourly remote access and phone support for your critical issues – keep your business working!

Call Us Today 718-921-6159

 

The Aldelo DRM Error issue might be caused by a large number of reasons, but the number one cause for an Aldelo error such as “process drm payload failed” or “restart drm service” is all connected to ADRM.EndPoint.Service.exe

ADRM.EndPoint.Service.exe runs itself as a service named ‘Aldelo DRM Services’ (Aldelo DRM Services).

Here are the list of files installed by Aldelo EPS:

Aldelo.AIS.Config.exe – Aldelo.IntegrationServices.Config (Aldelo.IntegrationServices Configuration Utility)
Aldelo.AIS.Service.exe – Aldelo.IntegrationServices
ADRM.EndPoint.Service.exe – ADRM.EndPoint.Service
AKDS.Service.LC.exe – Aldelo KDS Service
ADRM.Client.exe – ADRM.Client (Aldelo DRM Client)
AKDS.Client.LC.exe – AKDS.Client (Aldelo KDS Client)
APFX.Config.exe – APFX.Config
APFX.Server.exe – APFX.Server

Resolution:
To solve the Aldelo DRM Error issue effectively and efficiently, contact Shoreline Technical Services right now at: 714-581-8000

DEPLOY ALDELO EPS
Start the “Aldelo Integration Services” Client Application
1. Click “End Points” Tab and select “Renew Keys” for the DRM entry

2. Click “Home” Tab and Select “Yes” to Renew the AIS Encryption Key

3. Once “Home” Tab is visible, click “Elevate Security” button
4. Once AIS Client application auto restarts, click “Install Service”
5. If the AIS Win Service was previously installed, then click the “Run Service” button instead
Start the “Aldelo DRM” Client Application
1. Click the “Manage Services” button, you may be prompted to
elevate security, if so, answer “Yes”.
2. Once Aldelo DRM client restarts, click “Manage Services” button again to view the Windows Service management screen
3. Click the “Add Http Reservation” button to reserve the http namespace. This is important in order for the DRM service to
operate properly. (Follow the default prompts that appears)
4. Now click the “Install Service” or “Start Service” to enable the
Windows service into running state
5. Now you may exit the Aldelo DRM Client unless you are ready to
activate one or more serial numbers

DRM LICENSING ACTIONS
Activate License
1. Click “Activate License” button within Aldelo DRM Client

2. Enter the Valid and Registered Serial Number
3. Click Next (This May Take a Minute)
4. Confirm The Information and Next / Next
5. Click Finish To Perform Activation
Note: You May Have Multiple Activations of Different Serial Numbers for Different Products, But Same Serial Number Cannot Be
Activated Twice On The Same Compute.

Renew License
1. Select An Existing Activation From The List and Click The Renew License Button

De-Activate License
1. Select An Existing Activation From The List and Then Click The De-
Activate License Button

How To Activate Receipt Printing

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  • Monthly Service Contracts to Manage your POS so you can manage your business.
  • Protect your POS data with Remote Backup Services – Only $20 a month!
  • Need Help? We Havehourly remote access and phone support for your critical issues – keep your business working!

Call Us Today 718-921-6159

 

Take out –> Counter –> Delivery
A) Back Office

B) Store Settings
C) Print Tab

D) Customer Receipt Tab

E) Select “Auto Print Receipt When Finish”

Aldelo POS – Reprinting an Invoice

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We Offer:

  • Monthly Service Contracts to Manage your POS so you can manage your business.
  • Protect your POS data with Remote Backup Services – Only $20 a month!
  • Need Help? We Havehourly remote access and phone support for your critical issues – keep your business working!

Call Us Today 718-921-6159

 

To reprint an invoice in Aldelo POS:

  • In the main screen – Hit RECALL ORDERS
  • Under ACTIVITY, use recall date  – scroll down for the dates
  • You will than get a list of tickets for the day
  • When receipt is found –> Hit PRINT

If you have the invoice number, you can also search for the invoice number.

If you have questions, please call Vanguard Tech Support: 718-921-6159

Manual Installation of EDC and IIS

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We Offer:

  • Monthly Service Contracts to Manage your POS so you can manage your business.
  • Protect your POS data with Remote Backup Services – Only $20 a month!
  • Need Help? We Havehourly remote access and phone support for your critical issues – keep your business working!

Call Us Today 718-921-6159

 

Windows 7 Pro 32 bit IIS – Initial Setup
Prerequisites to Install

  1. SQL Server 2014
  2. .Net Framework 4.6
  3. Windows Updates
  4. Install EDC

Install IIS & .Net Framework

    1. Start – Control Panel – Programs and Features
    2. Turn Windows Features On or Off
    3. Select – “Internet Information Services” (check in the box)
    4. Select – “Microsoft .Net Framework 3.5.1”

** May require Reboot

Add EDC to IIS Application

  1. Start – Control Panel – Internet Information Services Manager (IIS)
  2. Expand – the computer Name
  3. Expand – “Sites”
  4. Expand – “Default Web Sites”
  5. Right Click on “Default Web Sites”
  6. “Add Application”
  7. “Alias” = AldeloEDC
  8. “Physical path:” C:\Program Files\Aldelo\Aldelo EDC\Server

REGISTER ASPNET

  1. Start – Type: CMD – Right Click and Run as Admin
  2. cd c:\windows\Microsoft.NET\Framework\v4.0.30319 (Hit Enter)
  3. aspnet_regiis.exe -i (Hit Enter)

Windows 7 Pro 64 bit IIS – Initial Setup

Prerequisites to Install

  1. SQL Server 2014
  2. .Net Framework 4.6
  3. Windows Updates
  4. Install EDC

Install IIS & .Net Framework

  1. Start – Control Panel – Programs and Features
  2. Turn Windows Features On or Off
  3. Select – “Internet Information Services” (check in the box)
  4. Select – “Microsoft .Net Framework 3.5.1”(check in the box)

** May require Reboot

Add EDC to IIS Application

  1. Start – Control Panel – Admin Tools Internet Information Services Manager (IIS)
  2. Expand – the computer Name
  3. Expand – “Sites”
  4. Expand – “Default Web Sites”
  5. Right Click on “Default Web Sites”
  6. “Add Application”
  7. “Alias” = AldeloEDC
  8. “Physical path:” C:\Program Files (x86)\Aldelo\Aldelo EDC\Server
  9. Select “Application Pools”
  10. Highlight “Default App Pool”
  11. In the far right pane Select “Advanced”
  12. 32 bit enabled = Select True from the drop down

REGISTER ASPNET

  1. Start – Type: CMD – Right Click and Run as Admin
  2. cd c:\windows\Microsoft.NET\Framework\v4.0.30319 (Hit Enter)
  3. aspnet_regiis.exe -i (Hit Enter)
  4. * Is rare but sometimes you will need to run the other command for 64 but its rare.
  5. cd C:\Windows\Microsoft.NET\Framework64\v4.0.30319 (Hit Enter)
  6. aspnet_regiis.exe -i (Hit Enter)

Windows 8 Pro 64 bit IIS – Initial Setup
Prerequisites to Install

  1. SQL Server 2014
  2. .Net Framework 4.6
  3. Windows Updates
  4. Install EDC

Install IIS & .Net Framework

  1. Start – Control Panel – Programs and Features
  2. Turn Windows Features On or Off
  3. Select – “Internet Information Services” (check in the box)
  4. Select – “.Net Framework 3.5” (includes .NET 2.0 and 3.0)
  5. Select – “Microsoft .Net Framework 4.5”(check in the box)
  6. Expand “ Net Framework 4.5”
  7. Expand “WCF Services”
  8. Select “HTTP Activation”

** May require Reboot
Add EDC to IIS Application

  1. Start – Control Panel – Admin Tools Internet Information Services Manager (IIS)
  2. Expand – the computer Name
  3. Expand – “Sites”
  4. Expand – “Default Web Sites”
  5. Right Click on “Default Web Sites”
  6. “Add Application”
  7. “Alias” = AldeloEDC
  8. “Physical path:” C:\Program Files (x86)\Aldelo\Aldelo EDC\Server
  9. Select “Application Pools”
  10. Highlight “Default App Pool”
  11. In the far right pane Select “Advanced”
  12. 32 bit enabled = Select True from the drop down

Windows 10 Pro 64 bit IIS – Initial Setup
Prerequisites to Install

  1. SQL Server 2014
  2. .Net Framework 4.6
  3. Windows Updates
  4. Install EDC

Install IIS & .Net Framework

  1. Start – Control Panel – Programs and Features
  2. Turn Windows Features On or Off
  3. Select – “Internet Information Services” (check in the box)
  4. Select – “.Net Framework 3.5” (includes .NET 2.0 and 3.0)
  5. Select – “Microsoft .Net Framework 4.6”(check in the box)
  6. Expand “ Net Framework 4.6”
  7. Expand “WCF Services”
  8. Select “HTTP Activation”

** May require Reboot

Add EDC to IIS Application

  1. Start – Control Panel – Admin Tools Internet Information Services Manager (IIS)
  2. Expand – the computer Name
  3. Expand – “Sites”
  4. Expand – “Default Web Sites”
  5. Right Click on “Default Web Sites”
  6. “Add Application”
  7. “Alias” = AldeloEDC
  8. “Physical path:” C:\Program Files (x86)\Aldelo\Aldelo EDC\Server
  9. Select “Application Pools”
  10. Highlight “Default App Pool”
  11. In the far right pane Select “Advanced”
  12. 32 bit enabled = Select True from the drop down

How do I setup an automatic tare weight for weighted items?

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There is a couple steps to complete this process, first you will need to know the menu item ID and the weight of the item you want to auto tare.

 

 

 

Then you will navigate to your back office select station settings and go to your other options tab and proceed to click on the extra settings button.

 

 

Now you will scroll down to the “weight size 1 items”, and this is where you want to enter the menu item id number this will link the auto tare to that specific weighted item.

 

 

Next you want to enter the weight of the item you want to tare out of the total weight where it says “weight size 1 tare”. So if you want to tare the weight of a cup out of a weighted item your selling and the cup ways .32 on the scale your using, then you would want to enter .32 in this field.

 

 

Then click on done and return to your POS screen and select that menu item and the weight on the display of the scale and the weight on the screen should reflect that auto tare weight that was set up.

I only have one station and I want to print reports. Can I print to the receipt printer? or should I get a normal desktop printer.

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Only receipts and other reports under”operations” will print properly with a 40 column “receipt” printer.

You can add a full size printer to the system via usb cable, If you need to install drivers and dont have a disk drive,use the web to go to the Manufacturers web site and download the drivers and install the new printer that way.

Then under “back office” goto “station settings”, “printer”,”report printer”, and choose the full size printer.